Terms of Service

YSADAKI is the registered business name of Youssef Sadaki, a sole proprietor based in London, Ontario, Canada (Ontario Business Identification Number 1001784695; GST/HST Registration No. 745140376 RT0001). In these terms, "we", "us" and "YSADAKI" mean Youssef Sadaki carrying on business under that name, and "you" means the person or business engaging us.

The scope, price and currency of each service are set out in a written quote or agreement before work begins. If anything in a quote or agreement differs from these terms, the quote or agreement prevails for that engagement. Work outside the agreed scope requires a new or updated quote.

Invoices are issued in the currency agreed in the quote, which can be Canadian dollars (CAD), US dollars (USD) or UAE dirhams (AED). Invoices are due within the period stated on the invoice.

You can pay either by credit card through a secure payment page provided by Stripe, or by bank transfer to the account shown on the invoice. Bank transfer details appear on the invoice only and are never published on this website.

Fees charged by the sender's bank, and any currency conversion fees, are your responsibility. We may pause work on an engagement while an invoice remains overdue.

See our Refund & Cancellation Policy for how refunds and cancellations work.

HST at 13% is added to invoices for clients resident in Ontario, and the rate that applies in the client's province applies to clients elsewhere in Canada. Services provided to clients who are not resident in Canada are zero-rated under the GST/HST rules. Our GST/HST registration number, 745140376 RT0001, appears on every invoice.

To deliver good work, we rely on you to:

• give us accurate information, timely feedback and the access we need to your accounts and materials;
• make sure the content and materials you provide are lawful and that you have the right to use them; and
• follow the terms of any third-party platform used in the engagement.

Budgets for paid advertising on platforms such as Meta and Google are separate from our fees and are paid to those platforms. Platforms set and may change their own policies, and we are not responsible for decisions they make, such as rejecting ads or restricting accounts.

Marketing outcomes depend on many factors outside our control, including market conditions, competition, platform changes, your product and your budget. We work carefully and in good faith, but we do not guarantee specific advertising results, rankings, leads or sales.

Once you have paid in full, you own the final deliverables created specifically for you under the engagement. Until payment is complete, we keep ownership of the work. We retain ownership of our pre-existing tools, templates, methods and know-how, and you may use them as part of the deliverables.

We treat non-public business information you share with us as confidential and use it only to deliver the engagement, except where the law requires disclosure.

To the maximum extent permitted by law, YSADAKI is not liable for indirect or consequential losses, such as lost profits or lost business, and our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement.

Cancellations and refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

We may update these terms from time to time; the date at the top shows the latest version. Questions about these terms can be sent to youssef@ysadaki.com.